Privacy Policy

At Soft Silence, we value your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us.

1. Information we collect

When you place an order or create an account, we may collect the following:

• Full name and contact number
• Delivery address (city, area, postal code)
• Email address (if provided)
• Order history and preferences
• Device and browser information for analytics

2. How we use your information

Your information is used solely to:

• Process and deliver your orders within Pakistan
• Communicate order updates via WhatsApp or phone call
• Improve your shopping experience
• Resolve any order-related issues
• Send promotional offers (only if you have opted in)

3. Data sharing

We do not sell, rent, or trade your personal data. Your information is only shared with trusted delivery partners operating in Pakistan, strictly for the purpose of order fulfillment.

4. Data security

We take reasonable steps to protect your personal information. All order data is stored securely and access is limited to authorized team members only.

5. Cookies

Our website may use cookies to improve performance and track visits. You may disable cookies in your browser settings, though this may affect certain features of our store.

6. Your rights

You may request to view, update, or delete your personal data at any time by contacting us directly. We will respond within 5 business days.

7. Changes to this policy

We may update this Privacy Policy occasionally. Any significant changes will be communicated through our website or social media channels.

8. Contact us

For any privacy-related questions, please reach out to us through our official channels.